If your device is not showing, choose Another phone / tablet. Open the PC Companion and DO NOT connect your device to the computer.To reload device software when the password is forgotten, following these steps: This may take 30 minutes or more depending on the internet connection speed. Wait while the latest software is downloaded and installed.Review the information on the screen and click Continue.Review the information on the screen and click Next.Click Start underneath Phone / Tablet Software Update.On first use, it will take a moment to start Support Zone. Scroll to and click Start underneath Support Zone.If an update is available, you will be notified and walked through updating to the latest version. Sony PC Companion is automatically set up to periodically check for software updates. This should be the same as on the device.
Enter your Google login information and click Next. Choose the content to sync / application to sync with and click Next. On first use, it will take a moment to start Sync Zone. Scroll to and click Start underneath Sync Zone. Follow the on screen instructions and click OK. Wait while the information is restored to the device. Click Next to begin the restore operation. Check the desired content to restore and click Next. Select the desired phone backup file and click Restore. If not all of the information is copied over, you will see a error message and recommended troubleshooting step. Wait while the Sony PC Companion backs up the information. Wait while the Sony PC Companion retrieves the phone file system information. Check the desired content to back up and click Next. On first use, it will take a moment to start Backup and Restore. Scroll to and click Start underneath Backup & Restore. Open the PC Companion and connect your device to the computer. Follow the on-screen instructions to finish the installation. Once downloaded, open the file to begin the installation. Microsoft® Windows XP™ SP3 (32 bit), Vista (32/64 bit) or Windows 7 (32/64 bit) or Windows 8 (32/64 bit). 1 available USB 2.0 or USB 3.0 port and USB cable. 
Intel® Pentium® 4, 3.6 GHz or equivalent AMD processor.Set up calendar / contact synchronization.
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